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Main> Help> Buyer protection> Timely delivery

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Timely delivery

1970-01-01 03:00

Guarantee timely delivery to MallinruMallinru All sellers are required to specify the delivery time for each product. The maximum delivery time of 90 days. If you have not received your order within this period, you should request the seller to extend the period of delivery. If the seller does not extend the period of delivery you must open a dispute specifying any appropriate reason. In this case, otset term of the protection order are suspended.

Also the sellers can give an additional guarantee of "Timely delivery". If the item you have ordered provided the guarantee is not received by the seller in the specified term, you can request a full refund, including shipping costs.

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Warranty frame

Additional guarantee "Timely delivery" gives you the opportunity to get your money back in case you have not received your goods within the specified period by the seller. If you buy any product on our site is provided this guarantee, your rights are protected in the event of non-receipt of goods at a specified time.

the full Refund does not apply to these cases: 

  1. Your order has not been delivered for reasons falling within the scope of your control (for example, incorrectly specified the delivery address). 
  2. Your order was not delivered due to exceptional circumstances beyond the control of the seller (for example, goods passed the customs control or were detained because of a natural disaster). 
  3. Other exceptional circumstances beyond the control mallinru.EN. 
  4. Unauthorized payments made from your Bank account (for example, if you have paid for the goods directly to the seller to bypass the payment system mallinru.ru). 
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the Period of warranty coverage 

You can apply for a refund or open a dispute no later than 15 days after the closing of the order. For this purpose issue a refund or open a dispute on the order page. Remember that for each order you can open a dispute only 1 time. 

the Conditions apply to refunds:

  1. The ordered goods must be secured by the guarantee of "Timely delivery". 
  2. You can apply for a refund no later than 15 days after the closing of the order. For this purpose issue a refund or open a dispute on the order page. 

Remember that for each order you can open a dispute only 1 time.

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